Refund & Return Policy

At ZONVEER, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided the product is in its original condition, unused, and in its original packaging with all accessories and documentation included.

Non-Returnable Items

• Products that have been ridden, used, or show signs of wear
• Products with modifications or alterations
• Products without original packaging
• Accessories or parts that have been installed

How to Initiate a Return

1. Contact our support team at [email protected] with your order number and reason for the return.
2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
3. Ship the product back to us using the provided return instructions. Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or shipping error.

Refund Processing

Once we receive and inspect the returned product, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable.

Damaged or Defective Products

If you received a damaged or defective product, please contact us within 7 days of delivery at [email protected] with photos or videos. We will arrange a replacement or full refund at no additional cost to you.